Shipping

When will I receive my order?

It takes 2-7 days to fulfill an order, after which time it’s shipped out.
The shipping time depends on your location, but typical shipping times are:  

Canada: 3-​5 business days  
U.S. and International: 5-15 business days 

What do I need to know about ordering internationally?

Shipments outside of Canada may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees. Please see note in description of product before ordering.

We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address. 
● Ask your local post office if they have your package. 
● Stop by your neighbor's in case the courier left the package with them. 

Pro tip: Package theft is on the rise — ​ If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be! 

If everything checks out and you still don't have your parcel, contact us at heartsandmindsapparel.ca@gmail.com with your order number. 

If a mistake was made in your delivery address, a replacement order could be sent out at your expense.

*Due to changing laws and policies, Hearts and Minds Apparel is not responsible for any additional taxes, duties or fees once your order has left us.